If you find that the video and audio are out of sync, please try the following steps: 1. Determine if this is an issue being viewed back online or locally. Please check the local video recording to determine whether it is the video file itself that is out of sync […]
What do I do if my videos aren’t uploading using Kaltura Capture?
To troubleshoot why your videos are not uploading through Kaltura Capture. Try these steps. 1. Cancel the current upload and try to upload again. Sometimes due to circumstances the servers may be overloaded and the videos are not properly ingested. 2. Check your internet upload speeds. If your uploads do […]
Why can’t I view videos in Avenue to Learn?
*Update April 2024: MacVideo should no longer be blocked by the 3rd party cookie issue. If the issue persists, follow the steps below. Sometimes your internet browser settings are set to block certain things by default (might look something like the image below or the page may just appear blank). […]
Why am I receiving an Access Denied error message?
If you’re receiving an Access Denied message while trying to view a video, chances are you currently do not have permission to view it. Try logging in first, or requesting access from the owner of the video. Sometimes the owner of the video may not have set the appropriate viewing […]
Why is Kaltura Capture not working?
If you’re having issues with Kaltura Capture, please make sure your system meets the minimum requirements. You can find them here. Make sure you have enough free space on your hard drive for the size and length of video you’re planning to record. Kaltura Capture also saves a local video […]
Why are my uploads slow or not working?
If you’re trying to upload either through MacVideo or Kaltura Capture, your internet connection will dictate how long this process will take. If you’re experiencing issues specifically with uploading through Kaltura Capture, go to this article. We recommend a cable internet connection with at least a 5Mpbs upload speed. You […]
How to Make Your Videos Downloadable
MacVideo provides the option of allowing your videos to be downloadable if you choose (viewers cannot download the video by default). If you would like to make your video downloadable for your viewers, you need to select a video player that includes the download button. See the tutorials how to […]
Where are my Kaltura Capture recordings saved?
Good news, if you’ve recorded your videos using Kaltura Capture the videos are also saved locally on your computer. Note: If you recorded your screen and webcam simultaneously they will appear as two separate videos. In the latest version of Kaltura Capture (4.2.122), the location of your recordings will be […]
What are the prerequisites and system requirements to run Kaltura Capture?
In order to begin creating video with MacVideo and Kaltura Capture, you’ll need to make sure your system is compatible with it. To set up Kaltura Capture you will need: MacVideo account – simply log into www.macvideo.ca Minimum system requirements Operating System: Windows 7 -10 (64 bit) and above, MAC […]
Can I Add a Quiz to My Video?
Yes, MacVideo provides the ability to add a quiz to your videos. The types of quiz questions available are: Multiple choice (question with only one correct answer) True/False (a question with only 2 options: true or false) Reflection point (a video pause combined with text, not graded) Open-ended question (answer […]