Why can’t I view videos in Avenue to Learn?

Sometimes your internet browser settings are set to block certain things by default (might look something like the image below or the page may just appear blank). In order to view MacVideo videos within Avenue to Learn, you must make sure your browser settings allow for 3rd party cookies including cross-site tracking.

You may see a different sort of message here depending on the version of your browser. It may also appear blank.

For Chrome:

On your computer, open Chrome.

  • At the top right, click More Moreand then Settings.
  • At the bottom, click Advanced.
  • Under “Privacy and security,” click Site settings.
  • Click Cookies.
  • From here, you can:
    • Make sure Block-third party cookies is turned off.

Instructions from Google

For Safari:

In the Safari app on your Mac, choose Safari > Preferences, click Privacy, then do any of the following:

  • Make sure “Prevent cross-site tracking” is unchecked.
  • Make sure “Block all cookies” is unchecked.

*Apple has recently decided to block all cross-site tracking on the most recent iOS versions of Safari. If you are using Safari on mobile devices and the following steps above do not help, please try using a different browser like Chrome.

Instructions from Apple

For Firefox:

  • Under the menu select Options (Windows) or Preferences (Mac OSX)
  • Select the Privacy panel
  • Set Firefox will: to Use custom settings for history
  • Check Accept cookies from sites
  • Set Accept third-party cookies to Always
  • Set Keep until to they expire
  • Click on OK

Instructions from Firefox

For Brave:

  • You will need to configure your shield settings for Avenue to Learn
  • Visit Avenue to Learn in Brave
  • Click the Lion icon on the right side of the address bar to reveal the Shields drop-down panel
  • Click on advanced view to see more options within the drop-down panel
  • Turn off cross-site trackers block (click the toggle button to turn on and off)
  • In the setting window below Scripts, change Cross-site Cookies Blocked to All cookies allowed

Instructions on configuring your shields from Brave

For each instance, you can customize your settings to allow cookies for only the Avenue to Learn and MacVideo website if you are concerned about maintaining your privacy settings for other sites.

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