MacVideo has the ability to import Webex recordings in both MP4 and ARF file formats. Follow the steps below to download and upload your Webex content into MacVideo. To download Webex recordings that you want to use beyond September 2021, login to Webex at https://mcmaster.webex.com and click on Recordings on […]
Why can’t I find a user when trying to add them as a collaborator or to a channel?
If you’re trying to add a user as a collaborator or to a channel and their Mac ID does not appear in the search field, that user has most likely not logged into MacVideo yet. Once someone logs into MacVideo for the first time their Mac ID is then entered […]
Why am I not receiving my analytics exports?
If you’ve requested exports of your video analytics, you should receive an email with the download links. Please wait for at least 24 hours for the email although it is usually sent sooner. Make sure to check your spam or junk folders in your email as well. Due to our […]
What do I do if my caption edits aren’t working?
Because the caption editor is browser based, depending on your browser settings some issues may arise. Some steps you can take if the captions are properly updating or not: Clear your browser cache. Caption information is stored in your browser cache so I’d recommend clearing your browser cache and restarting […]
Video Quiz Troubleshooting
When taking video quizzes, proper functionality depends on your internet browser and connection. Please review the browser maintenance article and ensure you’ve taken a precautions before taking a test. Known Issues With Video Quizzes Sometimes video quiz results do not transfer properly over to the Avenue to Learn grade book […]
Browser Maintenance and Troubleshooting Tips
Sometimes depending on your browser settings, you may experience some issues trying to view MacVideo videos and some of its unique interactive features. In this article we will provide some steps and suggestions on how to maintain your browser for best performance and steps to try for troubleshooting issues. Enable […]
How to Create a Branching Video with Interactive Video Paths
MacVideo now has the capability of creating videos with branching pathways. Kaltura Interactive Video Paths will give you the ability to add choice-based learning paths to your videos, inviting your viewers to engage and participate in unique ways. With Interactive Paths, you can customize your content to create a “choose […]
What do I do if there’s captions but the CC button doesn’t appear?
If you find that you’ve edited captions or made a clip and the CC button no longer appears, there’s an easy fix. Users now have the option to toggle on or off the CC button for the player. Simply go to the video, under Actions -> Edit and then click […]
What information should I include when contacting support for an issue?
If you’re experiencing an issue with MacVideo, please provide the following information in your initial contact message with support: Explain in detail the issue you’re having and the steps taken to lead to the issue A link to the affected video if possible A screenshot of the issue or error […]
What are Channels?
Channels are user generated collections that are personally managed. They are a great way to organize and share a specific set of videos. Some use cases for using channels are: share a group of completely public videos to outside the McMaster community create an easy to share collection of video […]