When contacting support for issues with specific videos, it’s best to give the Entry ID for that video. There are two simple ways to find the Entry ID of your video. To find the Entry ID for your videos follow the steps below: Method 1: Go to My Media Click […]
Unavailable Quicklink Error Message in Avenue to Learn
When using the Avenue to Learn integration you may experience a rare occurrence of receiving a message stating “Unavailable Quicklink. The External Learning Tool is not available.” It’ll look like the following image: To fix this simply try to re-embed the video. If you continue to experience issues with the […]
How to Download Both Video Recordings from your Kaltura Capture Picture-in-Picture Uploads
If you’ve uploaded a picture-in-picture video with Kaltura Capture, in some situations you may find that you need to download the video from the MacVideo website. A reminder that when recording with Kaltura Capture a copy is saved locally on your computer as well. Go here to see where the […]
How to Import Webex Recordings
MacVideo has the ability to import Webex recordings in both MP4 and ARF file formats. Follow the steps below to download and upload your Webex content into MacVideo. To download Webex recordings that you want to use beyond September 2021, login to Webex at https://mcmaster.webex.com and click on Recordings on […]
Why can’t I find a user when trying to add them as a collaborator or to a channel?
If you’re trying to add a user as a collaborator or to a channel and their Mac ID does not appear in the search field, that user has most likely not logged into MacVideo yet. Once someone logs into MacVideo for the first time their Mac ID is then entered […]
Why am I not receiving my analytics exports?
If you’ve requested exports of your video analytics, you should receive an email with the download links. Please wait for at least 24 hours for the email although it is usually sent sooner. Make sure to check your spam or junk folders in your email as well. Due to our […]
What do I do if my caption edits aren’t working?
Because the caption editor is browser based, depending on your browser settings some issues may arise. Some steps you can take if the captions are properly updating or not: Clear your browser cache. Caption information is stored in your browser cache so I’d recommend clearing your browser cache and restarting […]
Video Quiz Troubleshooting
When taking video quizzes, proper functionality depends on your internet browser and connection. Please review the browser maintenance article and ensure you’ve taken a precautions before taking a test. Known Issues With Video Quizzes Sometimes video quiz results do not transfer properly over to the Avenue to Learn grade book […]
Browser Maintenance and Troubleshooting Tips
Sometimes depending on your browser settings, you may experience some issues trying to view MacVideo videos and some of its unique interactive features. In this article we will provide some steps and suggestions on how to maintain your browser for best performance and steps to try for troubleshooting issues. Enable […]
How to Create a Branching Video with Interactive Video Paths
MacVideo now has the capability of creating videos with branching pathways. Kaltura Interactive Video Paths will give you the ability to add choice-based learning paths to your videos, inviting your viewers to engage and participate in unique ways. With Interactive Paths, you can customize your content to create a “choose […]