Unavailable Quicklink Error Message in Avenue to Learn

When using the Avenue to Learn integration you may experience a rare occurrence of receiving a message stating “Unavailable Quicklink. The External Learning Tool is not available.” It’ll look like the following image: To fix this simply try to re-embed the video. If you continue to experience issues with the […]

How to Import Webex Recordings

MacVideo has the ability to import Webex recordings in both MP4 and ARF file formats. Follow the steps below to download and upload your Webex content into MacVideo. To download Webex recordings that you want to use beyond September 2021, login to Webex at https://mcmaster.webex.com and click on Recordings on […]

Why am I not receiving my analytics exports?

If you’ve requested exports of your video analytics, you should receive an email with the download links. Please wait for at least 24 hours for the email although it is usually sent sooner. Make sure to check your spam or junk folders in your email as well. Due to our […]

What do I do if my caption edits aren’t working?

Because the caption editor is browser based, depending on your browser settings some issues may arise. Some steps you can take if the captions are properly updating or not: Clear your browser cache. Caption information is stored in your browser cache so I’d recommend clearing your browser cache and restarting […]

Video Quiz Troubleshooting

When taking video quizzes, proper functionality depends on your internet browser and connection. Please review the browser maintenance article and ensure you’ve taken a precautions before taking a test. Known Issues With Video Quizzes Sometimes video quiz results do not transfer properly over to the Avenue to Learn grade book […]

Browser Maintenance and Troubleshooting Tips

Sometimes depending on your browser settings, you may experience some issues trying to view MacVideo videos and some of its unique interactive features. In this article we will provide some steps and suggestions on how to maintain your browser for best performance and steps to try for troubleshooting issues. Enable […]

How to Create a Branching Video with Interactive Video Paths

MacVideo now has the capability of creating videos with branching pathways. Kaltura Interactive Video Paths will give you the ability to add choice-based learning paths to your videos, inviting your viewers to engage and participate in unique ways. With Interactive Paths, you can customize your content to create a “choose […]