Troubleshooting

Why can’t I view videos in Avenue to Learn?

1372

Browser Maintenance and Troubleshooting Tips

1264

Why are my uploads slow or not working?

1029

Working with SRT Caption Files

981

Why am I receiving an Access Denied error message?

930

Video Quiz Troubleshooting

884

Why is Kaltura Capture not working?

868

What do I do if my videos aren’t uploading using Kaltura Capture?

815

Why are my audio and video out of sync?

747

What do I do if the timing of my captions are incorrect?

699

What do I do if my caption edits aren’t working?

621

What do I do if there’s captions but the CC button doesn’t appear?

592

Why am I not receiving my analytics exports?

557

Unavailable Quicklink Error Message in Avenue to Learn

555

Why can’t I find a user when trying to add them as a collaborator or to a channel?

528