Troubleshooting

Why can’t I view videos in Avenue to Learn?

1442

Browser Maintenance and Troubleshooting Tips

1393

Why are my uploads slow or not working?

1106

Working with SRT Caption Files

1074

Why am I receiving an Access Denied error message?

999

Video Quiz Troubleshooting

966

Why is Kaltura Capture not working?

932

What do I do if my videos aren’t uploading using Kaltura Capture?

866

Why are my audio and video out of sync?

809

What do I do if the timing of my captions are incorrect?

764

What do I do if my caption edits aren’t working?

706

What do I do if there’s captions but the CC button doesn’t appear?

663

Why am I not receiving my analytics exports?

619

Unavailable Quicklink Error Message in Avenue to Learn

603

Why can’t I find a user when trying to add them as a collaborator or to a channel?

597