Troubleshooting

Why can’t I view videos in Avenue to Learn?

1424

Browser Maintenance and Troubleshooting Tips

1372

Why are my uploads slow or not working?

1089

Working with SRT Caption Files

1059

Why am I receiving an Access Denied error message?

985

Video Quiz Troubleshooting

954

Why is Kaltura Capture not working?

918

What do I do if my videos aren’t uploading using Kaltura Capture?

858

Why are my audio and video out of sync?

796

What do I do if the timing of my captions are incorrect?

754

What do I do if my caption edits aren’t working?

697

What do I do if there’s captions but the CC button doesn’t appear?

649

Why am I not receiving my analytics exports?

611

Unavailable Quicklink Error Message in Avenue to Learn

594

Why can’t I find a user when trying to add them as a collaborator or to a channel?

588