Troubleshooting

Why can’t I view videos in Avenue to Learn?

523

Browser Maintenance and Troubleshooting Tips

417

Why are my uploads slow or not working?

386

Working with SRT Caption Files

314

Why is Kaltura Capture not working?

250

Video Quiz Troubleshooting

247

Why am I receiving an Access Denied error message?

209

What do I do if my videos aren’t uploading using Kaltura Capture?

181

Why are my audio and video out of sync?

166

What do I do if the timing of my captions are incorrect?

157

What do I do if there’s captions but the CC button doesn’t appear?

114

What do I do if my caption edits aren’t working?

87

Why am I not receiving my analytics exports?

62

Why can’t I find a user when trying to add them as a collaborator or to a channel?

42

Unavailable Quicklink Error Message in Avenue to Learn

35