Troubleshooting

Why can’t I view videos in Avenue to Learn?

1458

Browser Maintenance and Troubleshooting Tips

1408

Why are my uploads slow or not working?

1117

Working with SRT Caption Files

1094

Why am I receiving an Access Denied error message?

1010

Video Quiz Troubleshooting

976

Why is Kaltura Capture not working?

949

What do I do if my videos aren’t uploading using Kaltura Capture?

878

Why are my audio and video out of sync?

817

What do I do if the timing of my captions are incorrect?

774

What do I do if my caption edits aren’t working?

718

What do I do if there’s captions but the CC button doesn’t appear?

679

Why am I not receiving my analytics exports?

635

Unavailable Quicklink Error Message in Avenue to Learn

612

Why can’t I find a user when trying to add them as a collaborator or to a channel?

608