Troubleshooting

Why can’t I view videos in Avenue to Learn?

1334

Browser Maintenance and Troubleshooting Tips

1224

Why are my uploads slow or not working?

989

Working with SRT Caption Files

931

Why am I receiving an Access Denied error message?

886

Video Quiz Troubleshooting

843

Why is Kaltura Capture not working?

832

What do I do if my videos aren’t uploading using Kaltura Capture?

775

Why are my audio and video out of sync?

718

What do I do if the timing of my captions are incorrect?

665

What do I do if my caption edits aren’t working?

584

What do I do if there’s captions but the CC button doesn’t appear?

574

Why am I not receiving my analytics exports?

525

Unavailable Quicklink Error Message in Avenue to Learn

523

Why can’t I find a user when trying to add them as a collaborator or to a channel?

495