Troubleshooting

Why can’t I view videos in Avenue to Learn?

1061

Browser Maintenance and Troubleshooting Tips

965

Why are my uploads slow or not working?

745

Working with SRT Caption Files

659

Why am I receiving an Access Denied error message?

617

Why is Kaltura Capture not working?

591

Video Quiz Troubleshooting

574

What do I do if my videos aren’t uploading using Kaltura Capture?

525

Why are my audio and video out of sync?

480

What do I do if the timing of my captions are incorrect?

451

What do I do if there’s captions but the CC button doesn’t appear?

375

What do I do if my caption edits aren’t working?

356

Why can’t I find a user when trying to add them as a collaborator or to a channel?

350

Why am I not receiving my analytics exports?

308

Unavailable Quicklink Error Message in Avenue to Learn

290