Troubleshooting

Why can’t I view videos in Avenue to Learn?

1416

Browser Maintenance and Troubleshooting Tips

1347

Why are my uploads slow or not working?

1076

Working with SRT Caption Files

1042

Why am I receiving an Access Denied error message?

979

Video Quiz Troubleshooting

931

Why is Kaltura Capture not working?

911

What do I do if my videos aren’t uploading using Kaltura Capture?

850

Why are my audio and video out of sync?

789

What do I do if the timing of my captions are incorrect?

739

What do I do if my caption edits aren’t working?

676

What do I do if there’s captions but the CC button doesn’t appear?

632

Why am I not receiving my analytics exports?

599

Unavailable Quicklink Error Message in Avenue to Learn

588

Why can’t I find a user when trying to add them as a collaborator or to a channel?

581