Troubleshooting

Why can’t I view videos in Avenue to Learn?

467

Browser Maintenance and Troubleshooting Tips

369

Why are my uploads slow or not working?

342

Working with SRT Caption Files

282

Why is Kaltura Capture not working?

212

Video Quiz Troubleshooting

212

Why am I receiving an Access Denied error message?

179

What do I do if my videos aren’t uploading using Kaltura Capture?

151

Why are my audio and video out of sync?

149

What do I do if the timing of my captions are incorrect?

128

What do I do if there’s captions but the CC button doesn’t appear?

92

What do I do if my caption edits aren’t working?

62

Why am I not receiving my analytics exports?

40

Why can’t I find a user when trying to add them as a collaborator or to a channel?

19

Unavailable Quicklink Error Message in Avenue to Learn

15