Troubleshooting

Why can’t I view videos in Avenue to Learn?

1395

Browser Maintenance and Troubleshooting Tips

1293

Why are my uploads slow or not working?

1057

Working with SRT Caption Files

1020

Why am I receiving an Access Denied error message?

965

Video Quiz Troubleshooting

915

Why is Kaltura Capture not working?

897

What do I do if my videos aren’t uploading using Kaltura Capture?

841

Why are my audio and video out of sync?

774

What do I do if the timing of my captions are incorrect?

727

What do I do if my caption edits aren’t working?

657

What do I do if there’s captions but the CC button doesn’t appear?

619

Why am I not receiving my analytics exports?

586

Unavailable Quicklink Error Message in Avenue to Learn

577

Why can’t I find a user when trying to add them as a collaborator or to a channel?

564