Troubleshooting

Why can’t I view videos in Avenue to Learn?

1242

Browser Maintenance and Troubleshooting Tips

1147

Why are my uploads slow or not working?

912

Working with SRT Caption Files

834

Why am I receiving an Access Denied error message?

807

Why is Kaltura Capture not working?

758

Video Quiz Troubleshooting

748

What do I do if my videos aren’t uploading using Kaltura Capture?

692

Why are my audio and video out of sync?

641

What do I do if the timing of my captions are incorrect?

597

What do I do if there’s captions but the CC button doesn’t appear?

528

What do I do if my caption edits aren’t working?

511

Why am I not receiving my analytics exports?

460

Unavailable Quicklink Error Message in Avenue to Learn

452

Why can’t I find a user when trying to add them as a collaborator or to a channel?

415