Troubleshooting

Why can’t I view videos in Avenue to Learn?

1384

Browser Maintenance and Troubleshooting Tips

1283

Why are my uploads slow or not working?

1041

Working with SRT Caption Files

997

Why am I receiving an Access Denied error message?

945

Video Quiz Troubleshooting

900

Why is Kaltura Capture not working?

879

What do I do if my videos aren’t uploading using Kaltura Capture?

826

Why are my audio and video out of sync?

760

What do I do if the timing of my captions are incorrect?

710

What do I do if my caption edits aren’t working?

641

What do I do if there’s captions but the CC button doesn’t appear?

607

Why am I not receiving my analytics exports?

566

Unavailable Quicklink Error Message in Avenue to Learn

565

Why can’t I find a user when trying to add them as a collaborator or to a channel?

540