Troubleshooting

Why can’t I view videos in Avenue to Learn?

1012

Browser Maintenance and Troubleshooting Tips

906

Why are my uploads slow or not working?

690

Working with SRT Caption Files

610

Why am I receiving an Access Denied error message?

575

Why is Kaltura Capture not working?

541

Video Quiz Troubleshooting

522

What do I do if my videos aren’t uploading using Kaltura Capture?

476

Why are my audio and video out of sync?

439

What do I do if the timing of my captions are incorrect?

403

What do I do if there’s captions but the CC button doesn’t appear?

336

What do I do if my caption edits aren’t working?

320

Why can’t I find a user when trying to add them as a collaborator or to a channel?

317

Why am I not receiving my analytics exports?

266

Unavailable Quicklink Error Message in Avenue to Learn

256