Troubleshooting

Why can’t I view videos in Avenue to Learn?

1204

Browser Maintenance and Troubleshooting Tips

1100

Why are my uploads slow or not working?

875

Working with SRT Caption Files

790

Why am I receiving an Access Denied error message?

769

Why is Kaltura Capture not working?

719

Video Quiz Troubleshooting

711

What do I do if my videos aren’t uploading using Kaltura Capture?

654

Why are my audio and video out of sync?

605

What do I do if the timing of my captions are incorrect?

571

What do I do if there’s captions but the CC button doesn’t appear?

492

What do I do if my caption edits aren’t working?

474

Why am I not receiving my analytics exports?

430

Unavailable Quicklink Error Message in Avenue to Learn

415

Why can’t I find a user when trying to add them as a collaborator or to a channel?

380