Troubleshooting

Why can’t I view videos in Avenue to Learn?

1114

Browser Maintenance and Troubleshooting Tips

1012

Why are my uploads slow or not working?

789

Working with SRT Caption Files

707

Why am I receiving an Access Denied error message?

673

Why is Kaltura Capture not working?

634

Video Quiz Troubleshooting

624

What do I do if my videos aren’t uploading using Kaltura Capture?

569

Why are my audio and video out of sync?

522

What do I do if the timing of my captions are incorrect?

490

What do I do if there’s captions but the CC button doesn’t appear?

414

What do I do if my caption edits aren’t working?

394

Why can’t I find a user when trying to add them as a collaborator or to a channel?

373

Why am I not receiving my analytics exports?

353

Unavailable Quicklink Error Message in Avenue to Learn

332