Troubleshooting

Why can’t I view videos in Avenue to Learn?

1258

Browser Maintenance and Troubleshooting Tips

1159

Why are my uploads slow or not working?

923

Working with SRT Caption Files

848

Why am I receiving an Access Denied error message?

821

Why is Kaltura Capture not working?

770

Video Quiz Troubleshooting

764

What do I do if my videos aren’t uploading using Kaltura Capture?

706

Why are my audio and video out of sync?

654

What do I do if the timing of my captions are incorrect?

609

What do I do if there’s captions but the CC button doesn’t appear?

540

What do I do if my caption edits aren’t working?

525

Why am I not receiving my analytics exports?

470

Unavailable Quicklink Error Message in Avenue to Learn

466

Why can’t I find a user when trying to add them as a collaborator or to a channel?

431