Troubleshooting

Why can’t I view videos in Avenue to Learn?

937

Browser Maintenance and Troubleshooting Tips

849

Why are my uploads slow or not working?

616

Working with SRT Caption Files

536

Why am I receiving an Access Denied error message?

502

Why is Kaltura Capture not working?

460

Video Quiz Troubleshooting

457

What do I do if my videos aren’t uploading using Kaltura Capture?

408

Why are my audio and video out of sync?

382

What do I do if the timing of my captions are incorrect?

350

What do I do if there’s captions but the CC button doesn’t appear?

274

What do I do if my caption edits aren’t working?

263

Why can’t I find a user when trying to add them as a collaborator or to a channel?

257

Why am I not receiving my analytics exports?

208

Unavailable Quicklink Error Message in Avenue to Learn

194