Troubleshooting

Why can’t I view videos in Avenue to Learn?

991

Browser Maintenance and Troubleshooting Tips

894

Why are my uploads slow or not working?

672

Working with SRT Caption Files

591

Why am I receiving an Access Denied error message?

555

Why is Kaltura Capture not working?

518

Video Quiz Troubleshooting

506

What do I do if my videos aren’t uploading using Kaltura Capture?

456

Why are my audio and video out of sync?

428

What do I do if the timing of my captions are incorrect?

389

What do I do if there’s captions but the CC button doesn’t appear?

318

What do I do if my caption edits aren’t working?

304

Why can’t I find a user when trying to add them as a collaborator or to a channel?

295

Why am I not receiving my analytics exports?

245

Unavailable Quicklink Error Message in Avenue to Learn

236