Troubleshooting

Why can’t I view videos in Avenue to Learn?

1026

Browser Maintenance and Troubleshooting Tips

920

Why are my uploads slow or not working?

707

Working with SRT Caption Files

622

Why am I receiving an Access Denied error message?

585

Why is Kaltura Capture not working?

557

Video Quiz Troubleshooting

537

What do I do if my videos aren’t uploading using Kaltura Capture?

491

Why are my audio and video out of sync?

452

What do I do if the timing of my captions are incorrect?

416

What do I do if there’s captions but the CC button doesn’t appear?

346

What do I do if my caption edits aren’t working?

332

Why can’t I find a user when trying to add them as a collaborator or to a channel?

326

Why am I not receiving my analytics exports?

278

Unavailable Quicklink Error Message in Avenue to Learn

261