Troubleshooting

Why can’t I view videos in Avenue to Learn?

1075

Browser Maintenance and Troubleshooting Tips

979

Why are my uploads slow or not working?

757

Working with SRT Caption Files

673

Why am I receiving an Access Denied error message?

638

Why is Kaltura Capture not working?

600

Video Quiz Troubleshooting

586

What do I do if my videos aren’t uploading using Kaltura Capture?

535

Why are my audio and video out of sync?

490

What do I do if the timing of my captions are incorrect?

461

What do I do if there’s captions but the CC button doesn’t appear?

385

What do I do if my caption edits aren’t working?

369

Why can’t I find a user when trying to add them as a collaborator or to a channel?

363

Why am I not receiving my analytics exports?

325

Unavailable Quicklink Error Message in Avenue to Learn

301