Troubleshooting

Why can’t I view videos in Avenue to Learn?

1356

Browser Maintenance and Troubleshooting Tips

1243

Why are my uploads slow or not working?

1006

Working with SRT Caption Files

951

Why am I receiving an Access Denied error message?

905

Video Quiz Troubleshooting

865

Why is Kaltura Capture not working?

847

What do I do if my videos aren’t uploading using Kaltura Capture?

793

Why are my audio and video out of sync?

733

What do I do if the timing of my captions are incorrect?

681

What do I do if my caption edits aren’t working?

605

What do I do if there’s captions but the CC button doesn’t appear?

582

Why am I not receiving my analytics exports?

542

Unavailable Quicklink Error Message in Avenue to Learn

540

Why can’t I find a user when trying to add them as a collaborator or to a channel?

511