Troubleshooting

Why can’t I view videos in Avenue to Learn?

951

Browser Maintenance and Troubleshooting Tips

861

Why are my uploads slow or not working?

628

Working with SRT Caption Files

545

Why am I receiving an Access Denied error message?

515

Why is Kaltura Capture not working?

473

Video Quiz Troubleshooting

468

What do I do if my videos aren’t uploading using Kaltura Capture?

416

Why are my audio and video out of sync?

392

What do I do if the timing of my captions are incorrect?

357

What do I do if there’s captions but the CC button doesn’t appear?

287

What do I do if my caption edits aren’t working?

271

Why can’t I find a user when trying to add them as a collaborator or to a channel?

264

Why am I not receiving my analytics exports?

215

Unavailable Quicklink Error Message in Avenue to Learn

205