Troubleshooting

Why can’t I view videos in Avenue to Learn?

1214

Browser Maintenance and Troubleshooting Tips

1114

Why are my uploads slow or not working?

885

Working with SRT Caption Files

802

Why am I receiving an Access Denied error message?

780

Why is Kaltura Capture not working?

734

Video Quiz Troubleshooting

723

What do I do if my videos aren’t uploading using Kaltura Capture?

668

Why are my audio and video out of sync?

618

What do I do if the timing of my captions are incorrect?

581

What do I do if there’s captions but the CC button doesn’t appear?

506

What do I do if my caption edits aren’t working?

487

Why am I not receiving my analytics exports?

440

Unavailable Quicklink Error Message in Avenue to Learn

423

Why can’t I find a user when trying to add them as a collaborator or to a channel?

393