Troubleshooting

Why can’t I view videos in Avenue to Learn?

1216

Browser Maintenance and Troubleshooting Tips

1120

Why are my uploads slow or not working?

886

Working with SRT Caption Files

807

Why am I receiving an Access Denied error message?

785

Why is Kaltura Capture not working?

738

Video Quiz Troubleshooting

727

What do I do if my videos aren’t uploading using Kaltura Capture?

669

Why are my audio and video out of sync?

621

What do I do if the timing of my captions are incorrect?

582

What do I do if there’s captions but the CC button doesn’t appear?

509

What do I do if my caption edits aren’t working?

491

Why am I not receiving my analytics exports?

446

Unavailable Quicklink Error Message in Avenue to Learn

427

Why can’t I find a user when trying to add them as a collaborator or to a channel?

396