Troubleshooting

Why can’t I view videos in Avenue to Learn?

1469

Browser Maintenance and Troubleshooting Tips

1427

Why are my uploads slow or not working?

1129

Working with SRT Caption Files

1126

Why am I receiving an Access Denied error message?

1024

Video Quiz Troubleshooting

990

Why is Kaltura Capture not working?

961

What do I do if my videos aren’t uploading using Kaltura Capture?

888

Why are my audio and video out of sync?

830

What do I do if the timing of my captions are incorrect?

782

What do I do if my caption edits aren’t working?

748

What do I do if there’s captions but the CC button doesn’t appear?

704

Why am I not receiving my analytics exports?

650

Unavailable Quicklink Error Message in Avenue to Learn

622

Why can’t I find a user when trying to add them as a collaborator or to a channel?

617