Troubleshooting

Why can’t I view videos in Avenue to Learn?

1286

Browser Maintenance and Troubleshooting Tips

1182

Why are my uploads slow or not working?

945

Working with SRT Caption Files

872

Why am I receiving an Access Denied error message?

848

Why is Kaltura Capture not working?

795

Video Quiz Troubleshooting

791

What do I do if my videos aren’t uploading using Kaltura Capture?

727

Why are my audio and video out of sync?

679

What do I do if the timing of my captions are incorrect?

633

What do I do if there’s captions but the CC button doesn’t appear?

552

What do I do if my caption edits aren’t working?

544

Why am I not receiving my analytics exports?

489

Unavailable Quicklink Error Message in Avenue to Learn

483

Why can’t I find a user when trying to add them as a collaborator or to a channel?

457