Troubleshooting

Why can’t I view videos in Avenue to Learn?

964

Browser Maintenance and Troubleshooting Tips

877

Why are my uploads slow or not working?

644

Working with SRT Caption Files

564

Why am I receiving an Access Denied error message?

529

Why is Kaltura Capture not working?

492

Video Quiz Troubleshooting

483

What do I do if my videos aren’t uploading using Kaltura Capture?

435

Why are my audio and video out of sync?

407

What do I do if the timing of my captions are incorrect?

371

What do I do if there’s captions but the CC button doesn’t appear?

299

What do I do if my caption edits aren’t working?

283

Why can’t I find a user when trying to add them as a collaborator or to a channel?

273

Why am I not receiving my analytics exports?

227

Unavailable Quicklink Error Message in Avenue to Learn

217