Troubleshooting

Why can’t I view videos in Avenue to Learn?

1066

Browser Maintenance and Troubleshooting Tips

971

Why are my uploads slow or not working?

751

Working with SRT Caption Files

668

Why am I receiving an Access Denied error message?

631

Why is Kaltura Capture not working?

596

Video Quiz Troubleshooting

579

What do I do if my videos aren’t uploading using Kaltura Capture?

528

Why are my audio and video out of sync?

486

What do I do if the timing of my captions are incorrect?

456

What do I do if there’s captions but the CC button doesn’t appear?

379

What do I do if my caption edits aren’t working?

361

Why can’t I find a user when trying to add them as a collaborator or to a channel?

355

Why am I not receiving my analytics exports?

318

Unavailable Quicklink Error Message in Avenue to Learn

293