Troubleshooting

Why can’t I view videos in Avenue to Learn?

1052

Browser Maintenance and Troubleshooting Tips

951

Why are my uploads slow or not working?

735

Working with SRT Caption Files

652

Why am I receiving an Access Denied error message?

610

Why is Kaltura Capture not working?

584

Video Quiz Troubleshooting

569

What do I do if my videos aren’t uploading using Kaltura Capture?

515

Why are my audio and video out of sync?

472

What do I do if the timing of my captions are incorrect?

444

What do I do if there’s captions but the CC button doesn’t appear?

367

What do I do if my caption edits aren’t working?

354

Why can’t I find a user when trying to add them as a collaborator or to a channel?

345

Why am I not receiving my analytics exports?

306

Unavailable Quicklink Error Message in Avenue to Learn

288