MacVideo Knowledge Base
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MacVideo Knowledge Base

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Troubleshooting

Why can’t I view videos in Avenue to Learn?

  • 1214

Browser Maintenance and Troubleshooting Tips

  • 1114

Why are my uploads slow or not working?

  • 885

Working with SRT Caption Files

  • 802

Why am I receiving an Access Denied error message?

  • 780

Why is Kaltura Capture not working?

  • 734

Video Quiz Troubleshooting

  • 723

What do I do if my videos aren’t uploading using Kaltura Capture?

  • 668

Why are my audio and video out of sync?

  • 618

What do I do if the timing of my captions are incorrect?

  • 581

What do I do if there’s captions but the CC button doesn’t appear?

  • 506

What do I do if my caption edits aren’t working?

  • 487

Why am I not receiving my analytics exports?

  • 440

Unavailable Quicklink Error Message in Avenue to Learn

  • 423

Why can’t I find a user when trying to add them as a collaborator or to a channel?

  • 393
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