Troubleshooting

Why can’t I view videos in Avenue to Learn?

1303

Browser Maintenance and Troubleshooting Tips

1194

Why are my uploads slow or not working?

964

Working with SRT Caption Files

897

Why am I receiving an Access Denied error message?

866

Video Quiz Troubleshooting

813

Why is Kaltura Capture not working?

810

What do I do if my videos aren’t uploading using Kaltura Capture?

745

Why are my audio and video out of sync?

695

What do I do if the timing of my captions are incorrect?

645

What do I do if there’s captions but the CC button doesn’t appear?

564

What do I do if my caption edits aren’t working?

562

Why am I not receiving my analytics exports?

503

Unavailable Quicklink Error Message in Avenue to Learn

502

Why can’t I find a user when trying to add them as a collaborator or to a channel?

472