Troubleshooting

Why can’t I view videos in Avenue to Learn?

1041

Browser Maintenance and Troubleshooting Tips

937

Why are my uploads slow or not working?

723

Working with SRT Caption Files

637

Why am I receiving an Access Denied error message?

599

Why is Kaltura Capture not working?

572

Video Quiz Troubleshooting

554

What do I do if my videos aren’t uploading using Kaltura Capture?

503

Why are my audio and video out of sync?

464

What do I do if the timing of my captions are incorrect?

434

What do I do if there’s captions but the CC button doesn’t appear?

358

What do I do if my caption edits aren’t working?

342

Why can’t I find a user when trying to add them as a collaborator or to a channel?

336

Why am I not receiving my analytics exports?

292

Unavailable Quicklink Error Message in Avenue to Learn

278