Troubleshooting

Why can’t I view videos in Avenue to Learn?

1267

Browser Maintenance and Troubleshooting Tips

1166

Why are my uploads slow or not working?

930

Working with SRT Caption Files

858

Why am I receiving an Access Denied error message?

831

Why is Kaltura Capture not working?

780

Video Quiz Troubleshooting

771

What do I do if my videos aren’t uploading using Kaltura Capture?

714

Why are my audio and video out of sync?

660

What do I do if the timing of my captions are incorrect?

614

What do I do if there’s captions but the CC button doesn’t appear?

542

What do I do if my caption edits aren’t working?

529

Why am I not receiving my analytics exports?

475

Unavailable Quicklink Error Message in Avenue to Learn

472

Why can’t I find a user when trying to add them as a collaborator or to a channel?

438