Troubleshooting

Why can’t I view videos in Avenue to Learn?

1246

Browser Maintenance and Troubleshooting Tips

1150

Why are my uploads slow or not working?

914

Working with SRT Caption Files

839

Why am I receiving an Access Denied error message?

813

Why is Kaltura Capture not working?

764

Video Quiz Troubleshooting

754

What do I do if my videos aren’t uploading using Kaltura Capture?

696

Why are my audio and video out of sync?

646

What do I do if the timing of my captions are incorrect?

602

What do I do if there’s captions but the CC button doesn’t appear?

533

What do I do if my caption edits aren’t working?

514

Why am I not receiving my analytics exports?

464

Unavailable Quicklink Error Message in Avenue to Learn

456

Why can’t I find a user when trying to add them as a collaborator or to a channel?

418