Troubleshooting

Why can’t I view videos in Avenue to Learn?

1228

Browser Maintenance and Troubleshooting Tips

1139

Why are my uploads slow or not working?

899

Working with SRT Caption Files

823

Why am I receiving an Access Denied error message?

795

Why is Kaltura Capture not working?

745

Video Quiz Troubleshooting

738

What do I do if my videos aren’t uploading using Kaltura Capture?

681

Why are my audio and video out of sync?

630

What do I do if the timing of my captions are incorrect?

590

What do I do if there’s captions but the CC button doesn’t appear?

519

What do I do if my caption edits aren’t working?

502

Why am I not receiving my analytics exports?

452

Unavailable Quicklink Error Message in Avenue to Learn

440

Why can’t I find a user when trying to add them as a collaborator or to a channel?

405