What information should I include when contacting support for an issue?

If you’re experiencing an issue with MacVideo, please provide the following information in your initial contact message with support:

  1. Explain in detail the issue you’re having and the steps taken to lead to the issue
  2. A link to the affected video if possible
  3. A screenshot of the issue or error message
  4. Browser and browser version

Any additional information you’re able to provide will be greatly appreciated to help troubleshoot any issues.


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