To create your own captions go to the media page of the video you would like to caption. Underneath the video player, click the ACTIONS button, then click Edit. Click on the Captions tab, then click on the Create New Captions button. You will then see a window pop up […]
Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA) is coming to MacVideo in accordance with McMaster’s digital security strategy. Multi-factor authentication is a way to protect your McMaster email, Avenue to Learn and MacVideo accounts. Also known as two-step verification, MFA adds an extra layer of security to help prevent others from accessing your email […]
How to download a transcript file
You can download the automatically generated transcript file from the player itself. In the top right hand corner of the player, select the Show Transcript button. This will open the transcript window on the right hand side of the video player. At the top transcript window you will there is […]
Tips for Searching and Filtering Videos in My Media
As our video collections grow, it becomes a challenge to quickly find specific entries. Here are some tips on how to utilize the search function and its filters to organize and find specific videos quicker. Switch to Table View Table view allows you to see more entries and details […]
How to Make Your Video Embeds Downloadable
If you wish to make your video embeds on other websites and platforms downloadable right from the player, follow the instructions below. Go to the video you plan to embed. Underneath the video click the Share tab. You will then see your sharing options available. Click on the Embed tab […]
How to Find Your Video Entry ID
When contacting support for issues with specific videos, it’s best to give the Entry ID for that video. There are two simple ways to find the Entry ID of your video. To find the Entry ID for your videos follow the steps below: Method 1: Go to My Media Click […]
Unavailable Quicklink Error Message in Avenue to Learn
When using the Avenue to Learn integration you may experience a rare occurrence of receiving a message stating “Unavailable Quicklink. The External Learning Tool is not available.” It’ll look like the following image: To fix this simply try to re-embed the video. If you continue to experience issues with the […]
How to Download Both Video Recordings from your Kaltura Capture Picture-in-Picture Uploads
If you’ve uploaded a picture-in-picture video with Kaltura Capture, in some situations you may find that you need to download the video from the MacVideo website. A reminder that when recording with Kaltura Capture a copy is saved locally on your computer as well. Go here to see where the […]
How to Import Webex Recordings
MacVideo has the ability to import Webex recordings in both MP4 and ARF file formats. Follow the steps below to download and upload your Webex content into MacVideo. To download Webex recordings that you want to use beyond September 2021, login to Webex at https://mcmaster.webex.com and click on Recordings on […]
Why can’t I find a user when trying to add them as a collaborator or to a channel?
If you’re trying to add a user as a collaborator or to a channel and their Mac ID does not appear in the search field, that user has most likely not logged into MacVideo yet. Once someone logs into MacVideo for the first time their Mac ID is then entered […]