If you find your automated captions are out of sync and that there are timing issues you can order a service called Alignment to fix this. You can also align other captions you may have made outside of MacVideo.
Follow the steps below on how to order alignment for your caption files.
Since all ASR captions automatically generate on Kaltura’s end a txt file, we can simply align the caption asset by following the steps below:
1. Go to the relevant video. Click Actions and then “Caption & Enrich”.
For more information about the use of the Alignment Feature, please go to: https://knowledge.kaltura.com/help/requesting-and-ordering-captions-through-the-kmskaf—reach-v2